Have you tried to make a call with your iPhone 7 or 7 Plus, and the party on the line is complaining that they can’t hear you? Well, your device might be one of those hit with this new issue.
It is not widespread, but a lot of iPhone 7 and 7 Plus users are complaining about their broken microphones since the iOS 11.3 update. One owner said that he can’t talk to Siri, make voice memos, make phone calls audio, or record videos with sound.
Unfortunately it also doesn’t seem like a problem that can be fixed with a software update. According to the document, Apple is prepared for service providers to initiate a repair for the iPhone, meaning that they believe that this could be a hardware problem. Apple also seems to be allowing service providers to make an exception for iPhone 7 and 7 Plus handsets that are no longer covered by warranty, meaning that you could probably get it fixed for free.
“Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem. If the speaker button remains grayed out during a call, the service providers have been instructed to run audio diagnostics,” the report reads. It adds that Apple’s service providers can also request for an exception to repair those affected iPhone 7 or iPhone 7 Plus which are no longer covered under warranty. Whether the repairs will be done free of charge is unclear at this point.
In any case if you are experiencing issues with your handset’s microphone following the iOS 11.3 update, you should probably make an appointment with an Apple Authorized Service Provider to get it looked it.
Apple may offer free repair or replacement for affected models which are out of warranty on a case-by-case basis. There are a number of troubleshooting steps such as disconnecting any Bluetooth or audio accessories, and running audio diagnostics.
This is the second issue affecting the iPhone 7 lineup. Earlier in February, Apple rolled out a repair program for iPhone 7 with “no service” issues.