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Air passenger can track now lost and found items with the help of Umang App

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Rejoice for air travelers as they can now cut the hassle by getting the status of their baggage lost at airports on an Android app while just sitting at home. The EDP Cell of Central Industrial Security Force (CISF) has collaborated with Unified Mobile Application for New-age Governance (UMANG) team to develop ‘Lost and Found’ functionality. The latest service is a part of UMANG app on Google’s Play Store under CISF section. The app enables air travelers to directly register complaints and get status of their lost and found items immediately. There was an app earlier, but it didn’t have the option of registering complaints.

Till 2015, the CISF was running a “Lost and Found web application” on its official website, to assist passengers who left behind their valuables at the airport. While the website received great applause, the agency came up with the idea to create an application which will also add features like tracking facility.

Hemendra Singh, CISF PRO said, “In the web version of this application, it did not consist the facility to raise a complaint or request by user but instead had to wait for Airports to upload the items found at their respective Airports on this Web Application.”

In a bid to launch digitally innovative venture, the CISF felt a need to make this application more citizen centric and include a two way communication process where people can easily approach and register their complaints/request for their lost items. Moreover, the system needed to be so effective and robust. The request is uploaded immediately having wider range with immediate response.

The EDP Cell of CISF in collaboration with UMANG team of National e-Governance Division (NeGD) has developed a Mobile Application of “Lost and Found” as well as Technical Consultancy. The main advantage of this mobile version is that passenger can directly register complaints etc and get status of the complaint immediately. In this application user can also request for technical consultancy.

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